FAQs
When did the OhmConnect platform close?
The OhmConnect platform closed on October 31, 2026.
What did you do with my personal information?
OhmConnect's policy is to use security industry best practices to protect your data. You can learn more about how OhmConnect protects your data in our Privacy Policy.
What happened to my smart devices?
All smart device connections were removed when accounts were deleted. Smart devices are no longer connected to or controllable by OhmConnect. Nest users who were enrolled in the OhmConnect RHR program are free to join other RHR programs if eligible.
What do I do with my OhmPlug?
The OhmPlug app closed on October 31, 2026. To continue using smart features and schedules, you'll need to migrate to the Tuya app. See our migration guide at ohmplug.com.
I have more questions, can I talk to someone?
Email help@ohmconnect.com through November 16, 2026.
