OhmConnect Energy Help Center: Your Questions Answered

OhmConnect Energy Rewards

How can I get paid to save energy?

When you sign up for one of our energy plans, you’re automatically enrolled in our energy savings program and can start getting paid for saving energy. It's easy! From automating savings with smart devices to learning which appliances use the most energy, we'll help you get big rewards. Go Here for energy saving tips!

What are Watts?

Watts are our form of currency. For every watt of energy you save during an OhmHour or AutoOhm, you'll earn Watts in your account that can be redeemed for prizes, gift cards... or just cash!

How do I use my Watts?

The Watts you earn can redeemed for cash, gift cards, or can be used to make a donation to a charitable cause. You can also use your Watts to enter to win prizes or score smart home tech in our Rewards Marketplace.

When can I redeem my Watts?

Your Watts are your Watts. There's no limit to the number of times you can can redeem them so feel free to cash them out anytime. Transfer your Watts to your PayPal account today, redeem your Watts for a new smart device next week, and enter to win luxury vacation after that!

How do I earn referral rewards?

For existing OhmConnect Energy customers, you can find your personal link here. Share it with friends, post it online, and earn a cash bonus for everyone that signs up with OhmConnect Energy.

Smart Devices

What are smart devices?

Smart devices are energy saving thermostats and plugs that can automatically reduce your energy during energy saving events, effortlessly earning your rewards.

When do my connected smart devices turn off and on?

Your smart devices are connected to your smartphone's time zone, which informs when your device will participate. If you are enrolled in AutoOhms, your devices will turn off during energy saving events, and turn on after they are done. (Note - you can always opt out if you need your power!)

What smart thermostats are compatible with OhmConnect Energy?

Nest, EcoBee, Emerson Sensi, and Sensibo are all currently compatible. We are always looking for new companies to partner with, so stay turned for more!

How do I connect a smart device to my OhmConnect Energy account?

1. Log in to the OhmConnect Energy Dashboard.
2. Tap Devices on the bottom menu to go to the Devices Dashboard.
3. Tap on add a device.
Note if you're adding a Nest, you will first need to tap "Link an account" to link your google account.

Texas Energy Events - OhmHours

How much can I earn during an OhmHour?

The maximum amount is 20,000 Watts per hour. This cap is in place to mirror how the energy market pays us and prevent fraudulent activity.

How do I opt in / out of OhmHours?

With OhmConnect Energy, you are always in control of your own energy usage! To opt out, just click the "Opt in" or "Opt out" option on your preferred notification, (SMS, email, or app.) If you are automatically enrolled to opt in, we will still send you the option to opt out.

What are status levels?

Every OhmConnect user has a status, from beginners in Silver to pros in Diamond. Your status is determined by how much energy you've used during the previous 5 days, and determines how many rewards you earn in the Rewards Marketplace.

Who do I contact in the event of a power outage?

Your Transmission and Distribution Utility (TDU) is responsible for maintaining/servicing power lines as well as load shedding during an ERCOT mandated event when electricity is in high demand. TDUs also restore power during outages. In the event you experience an outage, please contact your TDU for assistance with restoration updates and timeframes.

Texas Transmissions and Distribution Utilities

CenterPoint Energy: (800) 332-7143 | Outage Tracker | Load Shedding Info
Oncor Electric Delivery: (888) 313-4747 | Outage Tracker | Load Shedding Info
Texas New Mexico Power: (888) 866-7456 | Outage Tracker | Load Shedding Info
AEP: (866) 223-8508 | Outage Tracker | Load Shedding Info

What are RECs used in the Renewable Energy Plans?

Renewable Energy Certificates
‍
Renewable energy plans are backed by Renewable Energy Certificates, called RECs.

RECs are issued when one megawatt-hour (MWh) of electricity is generated and delivered to the electricity grid from clean, renewable energy resources like wind, solar, hydro and biomass.

Demand Response

What is Demand Response?

Demand response is an intuitive response to energy peaks. When there's more demand on the grid, energy companies pay to turn on expensive plants to provide energy. Rather than doing this, we'd rather reduce energy usage so these plants don't have to turn on, and put those savings in your pocket. That's how you get paid to save energy!

How do I participate in Demand Response?

If you're enrolled in OhmConnect Energy, you're already participating! Every time you choose to reduce consumption during an energy saving event, you're reducing stress on the grid and helping all of us keep costs down.

Orders

How do I track my order ?

You'll receive an email with tracking information once an order is on its way. If you haven't received an email, please contact Customer Service.

How do I return or exchange an order?

OhmConnect has partnered with Happy Returns to provide two easy ways to return and refund items purchased from our store. To learn more about returns, click here. To start a return, click here.

OhmConnect Energy Help Center

OhmConnect Energy Rewards

Smart Devices

Texas Energy Events - OhmHours

Demand Response

Orders

Variable Price History

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OhmConnect Energy Help Center

Sign Up

OhmConnect Energy Rewards

Smart Devices

Texas Energy Events - OhmHours

Demand Response

Orders

Variable Price History

Ready to Make the Switch?

COMPANY

HELP CENTER

QUESTIONS?